💳 Refund Policy
Every refunded amount marks a moment of operational review, and every policy is crafted as a map of awareness that honors both the client and the system.
Full Refund
A full refund is granted if the service is canceled before execution, or if a product is returned unused and in its original condition within no more than 30 days from the invoice date.
Partial Refund
A partial refund may be granted in the following cases:
These cases represent moments of operational review, read as opportunities to recalibrate the balance between service and satisfaction.
- Partial execution of the operational service
- Incomplete delivery due to operational circumstances
- Product received incomplete or partially damaged
🚫 Exceptions
Refunds are not granted in the following cases:
These exceptions are crafted as boundaries of awareness that safeguard the system and are honored by the client.
- Services that have been fully executed
- Products customized upon client request
- Requests submitted after the refund period has expired
🛠 Maintenance Projects and Contracts
Maintenance projects and operational contracts are executed based on prior agreements and are paid via official bank transfer. These projects are non-refundable once execution begins, due to their field-based nature and resource allocation.
⚙️ Spare Parts
Spare parts are supplied upon request and are not currently stored within the Sadeed platform. Orders are fulfilled through local and international suppliers, making them non-refundable once confirmed, due to their customized nature.
📬 Refund Process
Refund requests must be submitted via the official email: info@sadeed-em.com. Each request is reviewed within 5 business days and responded to officially via email.
Need Help?
The Sadeed team is always ready to support you at every operational stage. You can reach us through the contact form or the official email, and we will respond in a way that reflects Sadeed’s operational philosophy — where every inquiry is treated as a moment of symbolic alignment.
Every refund reflects a moment of operational reflection, while each exception defines a boundary of awareness that safeguards the system and earns the client’s respect.